Terms & conditions

Confirmation

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter a working e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation is also the receipt and serves as a guarantee of proof of purchase.

Payment

You can choose to pay with credit cards from Visa, MasterCard and American Express. All payments are managed by Stripe for all of our banking transactions. We do not handle any credit card numbers.

Payment by Card

Pay with your Visa, MasterCard or American Express securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, we may automatically cancel your order.

Rates

Regardless of where you are ordering to, you will pay the same price that is displayed when viewing an item or in the checkout. When you order from a country within the EU and some other countries VAT and customs fees may be charged to you when receiving the order. You can contact your local customs for an estimation of these fees and they will later be charged to you by our courier.

Ordering

Orders made in another person's name without his consent, or otherwise as a result of other economic damage will be reported to the police. We hold the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel us to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Return

Private consumers have 30 days from the date of receipt to return their order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Consumers should contact our customer service department for specific information regarding their return or exchange. Return shipping is paid by the consumer. If an item is damaged during transport, we should be contacted within 30 days for information about compensation.

Personal Information

When shopping with us we will save some of your data to fulfill your purchase. All personal information is confidential. You have the right to request access to your data and request any changes to be made regarding your order. We may also use cookies in order to improve your experience with our online shop.

Product

We have the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We are not at fault for any discrepancies between the pictures on our website and the physical appearance of the product. The pictures may differ depending on the color settings in your device. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Delivery

We ship worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting our customer service or using the contact form on our website within 30 days from receiving the goods, provided the goods are re-packed and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to us will be paid by the consumer.

Cancellations

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with us either by email or telephone. If a product has been discontinued we have the right to cancel the purchase and refund the paid amount to the customer. We will notify the customer of a replacement or equivalent products if available.

Complaints Terms

It is important that you as a customer carefully check your products when you receive your shipment in order to verify that the products are correct and not damaged. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not belong to your order, you must contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to us should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. We have the right to replace defective products with products of the same style. If the item has been discontinued, the customer will receive a full refund.

Liability

Our responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure

We shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by us or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission from us.

User content

The Marquerink website may include user-generated content from social media applications. We do not claim any ownership rights nor take any legal responsibility for such content (photos and videos, etc.). In case you suspect a violation of copyright, or any other right, or are otherwise offended by such content, please contact our customer service department.

Retention of title

All products remain in our property until full payment is made.

Fraud

We reserve the right to cancel any purchase if fraud, or the suspicion of, is reported to us or to the police.

Governing law and jurisdiction

These terms and your use of the Marquerink website are governed by Hong Kong law. To the extent permitted by law, Hong Kong courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to our right to prosecute a user at his/her place of residence.

Termination

We reserve the right to terminate your account and/or your use of the Marquerink website at our sole discretion. Your access to Marquerink will be terminated if you have found to have breached our terms of use.

Contract

These terms of use forms the contact between you and Marquerink International Limited, Hong Kong company registration number 2389506, Room 1002, 10/F., Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

Amendments

We may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and us. You should therefore periodically visit this page to review the then current terms to which you are bound.